RCM GROUP: CUSTOMER VALUE PROPOSITION

Operational excellence –

We do research and development for debottlenecking to get more efficiency of generating output and new ways through which we can make our operations as energy efficient as possible. Through our technical expertise we do mining surveys to procure best quality of limestone and we do chemical analysis through our in house laboratory for consistency in quality.

Value-adding solutions –

We always looks at how our work is being done and realizes that if there is a better way to do it than our usual way than that idea ce brought into the business and these value-adding solutions and technical support help us to streamline our business operations.

Customer feedback -

We are in regular contact with our customers and ask them what we can do better and If there is an area they are dissatisfied with, then we consider better ways to meet there demand. We also make sure to get regular feedback through follow up emails.

Cost cutting-

We thrive to offer our product at best price by bringing down the procurement cost and using energy efficient solution in our factory units. Apart from this we do debottlenecking to reduce the manpower requirement in our business operations.

R&D –

Through market research we create the competitive advantages by finding best possible ways to do business operations and quality control of our material. Research and development plays a vital role in generating B2B leads as it helps us to analyze the changing needs of our clients ,nourishing the competitive advantages and uncovering new opportunity in lime industry.

Product and quality awareness –

Our marketing team make sure to spread the word of awareness about our quality control measures to new Leeds and existing clientele. This create transparency and ultimately trust with our clients and whenever we add a new product we take various measures to create its awareness in the targeted market. Our products are also prominently displayed on our website and in other consumer touch points as well so that a customer can read or hear the value proposition and understand the delivered value without needing further explanation.

On time delivery of material –

Apart from offering high-quality products, we make sure that our clients get there material on time. On-time delivery not only builds customer loyalty but also improves our brand value in the market for that we make production schedule as per orders and do regular monitoring of our operations quality and inventory.

Business ethics-

Our business is centered around trust and loyalty with our clientele hence, for that we always remain transparent when it comes pricing ,documentation and quality .We also communicate all aspects of business dealings in advance before making a work agreement.

Bespoke product –

We make necessary changes in the machine mechanism to manufacture material as per the requirement of the clients so that we can meet the needs of the companies in various business segments .This helps us to retain our clients in long run and grow the business.